Privacy Policy

Effective date: 5 August 2026

1. About This Privacy Policy

HelloPredict respects the privacy of people who visit and use HelloPredict.com.

This Privacy Policy explains:

1. What personal information we may collect
2. How we collect it
3. Why we use it
4. Who it may be shared with
5. How long it may be retained
6. The choices and rights available to users

This Policy applies to the HelloPredict website, registered accounts, premium features, contact forms and related online services operated by HelloPredict.

It does not control the privacy practices of bookmakers, payment providers, social-media platforms or other independent third-party websites.

2. Who Is Responsible for Your Information?

HelloPredict determines how and why personal information collected directly through the Website is used.

For data-protection purposes, HelloPredict acts as the data controller for that information, except where another service independently determines how information is processed.

Questions or privacy requests can be submitted through our Contact Us page.

3. Information We May Collect

The information collected depends on how you use the Website.

Account Information

When you register, we may collect:

1. Your name
2. Email address
3. Country
4. Username or account identifier
5. Password or authentication information
6. Account type
7. Registration date
8. Login and account activity

You are responsible for providing accurate information.

Contact and Communication Information

When you contact HelloPredict, we may receive:

1. Your name
2. Email address
3. Phone number
4. The content of your message
5. Screenshots or documents you choose to provide
6. Information required to investigate your request

Do not send passwords, verification codes or unnecessary sensitive information.

Premium and Transaction Information

When you purchase a Premium Service, we may collect or receive:

1. The selected package
2. Payment status
3. Transaction reference
4. Payment date
5. Amount and currency
6. Subscription or access status
7. Limited information provided by the payment processor

Full card, bank or mobile-payment information may be processed directly by an external payment provider rather than HelloPredict.

The payment provider’s privacy policy will apply to the information it processes independently.

Website and Device Information

When you visit the Website, certain technical information may be collected automatically, including:

1. Internet Protocol address
2. Browser type
3. Device type
4. Operating system
5. Language settings
6. Approximate location based on IP address
7. Pages visited
8. Date and time of access
9. Referring page
10. Links clicked
11. Session information
12. Error and security logs

This information may be collected through server logs, cookies and similar technologies.

Preference and Marketing Information

Where applicable, we may record:

1. Email preferences
2. Notification choices
3. Cookie choices
4. Preferred content or markets
5. Whether a message was opened or a link was clicked

Marketing communications should only be sent where there is an appropriate lawful basis.

4. How We Collect Information

HelloPredict may collect information:

1. Directly from you
2. When you create or update an account
3. When you make a purchase
4. When you contact us
5. When you subscribe to notifications
6. Automatically through your use of the Website
7. From payment and technical-service providers
8. From publicly available sources where lawful
9. Through cookies and similar technologies

We should only collect information that is reasonably relevant to the purpose for which it will be used.

5. Why We Use Personal Information

Personal information may be used for the following purposes.

Providing the Website and Accounts

We may use information to:

1. Create and manage user accounts
2. Authenticate logins
3. Provide free or premium features
4. Maintain account preferences
5. Respond to user requests
6. Activate purchased access

Processing Transactions

We may use limited transaction information to:

1. Confirm payments
2. Activate Premium Services
3. Investigate failed or duplicate payments
4. Process eligible refunds
5. Keep financial and transaction records
6. Prevent payment abuse

Communicating With Users

We may use contact information to:

1. Reply to enquiries
2. Send service-related notices
3. Provide account or payment support
4. Notify users about important policy or security changes
5. Send requested football updates
6. Send marketing messages where permitted

Improving the Website

Technical and usage information may be used to:

1. Understand how visitors use the Website
2. Improve navigation and page structure
3. Diagnose technical problems
4. Monitor Website performance
5. Develop or improve features
6. Measure the usefulness of content

Security and Fraud Prevention

We may use information to:

1. Protect user accounts
2. Detect suspicious activity
3. Prevent fraud
4. Investigate misuse
5. Enforce the Terms and Conditions
6. Protect HelloPredict and its users

Legal and Compliance Purposes

Information may be used where reasonably necessary to:

1. Comply with applicable law
2. Respond to lawful requests
3. Maintain records
4. Establish or defend legal claims
5. Investigate complaints
6. Protect legal rights

6. Lawful Bases for Processing

Depending on the information and purpose, HelloPredict may rely on one or more lawful bases.

Contract

Processing may be necessary to provide an account, paid package or other service requested by the user.

Consent

We may rely on consent for optional marketing messages, non-essential cookies or another clearly explained purpose.

Where processing is based on consent, you may withdraw that consent.

Withdrawal does not make earlier lawful processing invalid.

Legitimate Interests

We may process information where reasonably necessary for legitimate interests such as:

1. Operating and improving the Website
2. Protecting accounts
3. Preventing fraud
4. Understanding Website performance
5. Responding to users
6. Protecting legal rights

We should balance these interests against the user’s rights and reasonable expectations.

Legal Obligation

Information may be processed where required to comply with applicable legal, tax, accounting, regulatory or law-enforcement obligations.

Protection of Vital Interests or Public Interest

In limited circumstances, information may be processed where necessary to protect someone’s vital interests or perform a task recognised by applicable law as being in the public interest.

7. Cookies and Similar Technologies

HelloPredict may use cookies, local storage, pixels and similar technologies.

Cookies are small files or identifiers placed on a device or browser.

They may be used for:

Essential Functions

These technologies help provide features such as:

1. Account login
2. Website security
3. Session management
4. Saved preferences
5. Payment and checkout functions

Some essential technologies may be necessary for the Website to operate.

Analytics

Analytics technologies may help us understand:

1. How many people visit the Website
2. Which pages are viewed
3. How visitors move between pages
4. Whether errors occur
5. How Website performance can be improved

Advertising and Marketing

Where advertising or marketing technologies are used, they may help:

1. Measure advertising performance
2. Limit repeated advertisements
3. Understand whether an advertisement led to a visit
4. Present content or promotions considered more relevant

Optional cookies should not be used without an appropriate lawful basis where consent is legally required.

Users should be provided with a way to accept, reject or manage optional cookie categories.

Browser settings may also allow cookies to be blocked or deleted, although blocking essential cookies may affect Website functionality.

A separate Cookie Policy may provide further details about the specific technologies used.

8. Email and Other Communications

HelloPredict may send service-related communications concerning:

1. Account security
2. Payment status
3. Premium access
4. Policy changes
5. Support requests
6. Important Website notices

These messages may be necessary for providing the service and may not always be optional.

Marketing or promotional messages should only be sent where permitted by applicable law.

Users can unsubscribe from marketing communications through the available unsubscribe method or by contacting us.

Unsubscribing from marketing does not prevent essential account or transaction messages.

9. How Information May Be Shared

HelloPredict may share limited personal information where reasonably necessary with:

Service Providers

These may include providers of:

1. Website hosting
2. Cloud storage
3. Email delivery
4. Analytics
5. Security
6. Customer support
7. Payment processing
8. Technical maintenance

Service providers should only receive information necessary to perform their services and should be subject to appropriate privacy and security obligations.

Payment Providers

Payment information may be shared with or collected directly by the company processing the transaction.

That provider may independently process information for fraud prevention, legal compliance and payment services.

Professional Advisers

Information may be shared with lawyers, accountants, auditors, insurers or other advisers where reasonably necessary.

Legal and Regulatory Authorities

Information may be disclosed where required by law, court order or another valid legal process.

It may also be disclosed where reasonably necessary to investigate fraud, protect safety or defend legal rights.

Business Changes

If HelloPredict is reorganised, sold, merged or transferred, relevant information may form part of the transaction.

Where required, users will be notified and appropriate protection will continue to apply.

10. International Data Transfers

Some hosting, payment, analytics, email or technical-service providers may process information outside Nigeria or outside the country where the user lives.

Where personal information is transferred internationally, HelloPredict should use appropriate legal and contractual safeguards where required.

The privacy laws of another country may differ from those in the user’s location.

Users may contact us for additional information about relevant transfer safeguards.

11. How Long Information Is Retained

Personal information should be kept only for as long as reasonably necessary.

The retention period may depend on:

1. The purpose for which the information was collected
2. Whether an account remains active
3. The duration of a premium package
4. Legal or accounting requirements
5. Security and fraud-prevention needs
6. The handling of complaints or disputes
7. The establishment or defence of legal claims

For example:

1. Account information may be retained while the account remains active.
2. Transaction records may be retained for legal, tax and accounting purposes.
3. Security logs may be retained for a limited period to detect misuse.
4. Support messages may be retained until the issue is resolved and for an appropriate follow-up period.
5. Marketing information may be retained until consent is withdrawn or an objection is made.

Information may be securely deleted or anonymised when it is no longer required.

12. Protecting Personal Information

HelloPredict should use reasonable administrative, technical and organisational measures to protect personal information.

These measures may include:

1. Access controls
2. Account authentication
3. Security monitoring
4. Software updates
5. Restricted staff or provider access
6. Backups
7. Encryption where appropriate
8. Measures against unauthorised alteration or disclosure

No website or online transmission can be guaranteed to be completely secure.

Users should protect their passwords and avoid reusing the same password across different websites.

Contact us promptly if you believe that your account has been compromised.

13. Personal-Data Breaches

Where HelloPredict becomes aware of a personal-data breach, we will assess the nature and possible effect of the incident.

Where required by applicable law, we may notify the appropriate authority and affected users.

A notification may explain:

1. What happened
2. What information may be affected
3. The possible risks
4. Steps taken in response
5. Actions the affected user can take

Users should report suspected security issues privately rather than publishing account or technical details publicly.

14. Your Privacy Rights

Depending on the law that applies to you, your rights may include the right to:

1. Ask whether personal information is being processed
2. Request access to personal information
3. Correct inaccurate or incomplete information
4. Request deletion of information
5. Restrict certain processing
6. Object to certain processing
7. Withdraw consent
8. Request a portable copy of eligible information
9. Object to direct marketing
10. Complain to a data-protection authority

These rights may be subject to lawful limitations.

For example, HelloPredict may need to retain certain transaction information to meet legal or accounting obligations.

To submit a request, use the Contact Us page and clearly describe the request.

We may ask for reasonable information to verify your identity before releasing or changing account information.

15. Account Deletion

A registered user may request the deletion of their account through the available account tools or by contacting HelloPredict.

Deleting an account may remove access to:

1. Saved preferences
2. Premium features
3. Account history
4. Other registered-user functions

Some information may still be retained where necessary for:

1. Legal compliance
2. Transaction records
3. Fraud prevention
4. Security
5. Resolving disputes
6. Defending legal claims

Where full deletion is not legally possible, the information may be restricted or separated from normal use.

16. Information About Children

HelloPredict is intended only for users aged 18 or above, or the higher legal gambling age that applies in their country.

We do not knowingly intend to provide betting-related services to children.

Where we reasonably believe that an underage person has created an account, we may suspend the account and delete the information, except where temporary retention is required for safety, investigation or legal compliance.

A parent or guardian who believes that a child has provided information to HelloPredict should contact us.

17. Automated Analysis and Probability Estimates

HelloPredict may use automated systems, statistical methods or software to process football information and generate predictions or probability estimates.

These football predictions concern matches and are not decisions about a user’s legal rights, employment, credit, insurance or access to essential services.

Technical systems may also be used to detect suspicious account activity, spam or possible fraud.

Where a significant account restriction is based mainly on an automated signal, the issue may be reviewed further where appropriate.

18. Third-Party Links and Embedded Content

The Website may include links, videos, advertisements, social-media tools, odds or other content provided by third parties.

Those third parties may collect information when a user interacts with their content.

Their privacy policies, rather than this Privacy Policy, may govern their independent processing.

Users should review third-party policies before:

1. Creating an account
2. Depositing money
3. Making a payment
4. Accepting cookies
5. Sharing personal information
6. Placing a bet

HelloPredict is not responsible for the privacy practices of independent websites.

19. Changes to This Privacy Policy

This Privacy Policy may be updated when:

1. Website features change
2. New service providers are introduced
3. Data-processing practices change
4. Legal requirements change
5. Security or compliance procedures are improved

The updated version will be published on this page with a revised effective date.

Where a change materially affects registered users, we may provide an additional notice where reasonably practical.

20. Complaints

Users should contact HelloPredict first where they have a concern about how personal information has been handled.

We will review the issue and attempt to respond appropriately.

21. Contact Us

Questions, account-deletion requests and other privacy enquiries can be submitted through the HelloPredict Contact Us page.

Please include enough information for the request to be understood and verified.

Do not send your password, verification code or full payment-card details.